Concept
Agent Refund Limits
Check every refund against your policy before the refund call executes. Refunds within your limit and no larger than what the customer actually paid go through; larger ones wait for a named approver, and a refund above the remaining refundable balance is blocked. Each decision leaves a record naming the rule and the approver.
How do I require approval before an AI agent issues a refund?
Check every refund against your policy before the refund call executes. Refunds within your limit and no larger than what the customer actually paid go through; larger ones wait for a named approver, and a refund above the remaining refundable balance is blocked. Each decision leaves a record naming the rule and the approver.
- Why not let the agent refund the amount the customer asks for?
- A request written by a customer is untrusted text, so an amount it asks for is a claim rather than an authorisation — which is how an agent handling a $59 order ends up issuing one for $708. Make the limit a property of the action, checked against the order, rather than of the agent's login.
- Is a refund limit the same as fraud detection?
- No. Fraud tools score the person asking. A refund limit governs whoever issues the refund, a person or an agent, and holds whatever the customer's risk score says.
- How do I test refund limits without holding live refunds?
- Run the check in shadow mode first: every refund is evaluated and recorded, and nothing is held. Review what would have been held, adjust the limit, then enforce it for one refund flow.
2 patterns answer this
Customer refund
A refund, credit, or goodwill adjustment is issued to a customer.
2 policy packs
Margin floor at checkout
An order reaches checkout carrying stacked discounts or a drifted automated price.
2 policy packs
From this term to a governed action
- Customer refundThe recurring action behind this term.
- Commerce Gate policy packThe pack whose rules decide it, rule by rule.
- Try to break it in the sandboxA real signed verdict, no account.
- Deploy on your surfaceAvailable on 3 platforms today.
- Verify the proof yourselfCheck the signature without trusting us.
- Start NowMeasure on your traffic before enforcing.
Where this fits
Decionis is the deterministic decision layer between intent and execution. This concept is one way in; the architecture behind it is the same in every case.