Primary Contact
Integration support and onboarding requests should be routed to:
support@decionis.comLoading…
Marketplace Support
WooCommerce Support Policy
Support for WooCommerce deployments is structured for enterprise operations and pilot execution continuity.
The plugin is published in the WordPress.org directory, so you can install it yourself without contacting us. Both checkout paths, core COGS, and the signed dossier were verified on a staging store with real credentials. New connections start in shadow mode and stay fail-open: enforcement is switched on by an admin, and timeouts or engine errors never stop a checkout.
Response Targets
- • P1 incident: initial response within 1 hour during coverage windows.
- • P2 operational issue: initial response within 4 business hours.
- • General request: initial response within 1 business day.